Our Returns Policy|
We want you to be happy every time you shop with us, but if you ever need to return items then we’re here to make things as simple and straightforward as possible.|
Thinking of returning a book?
When returning a book/s to us you will need to complete the returns document from the link below, place this back in the envelope with the item and return to:|
To find out if your book/s is eligible for return please see below, books can be returned for the following reasons:|
1. Damaged during delivery
3. Wrong Item purchased
All books must be returned in their original packaging within 14 days of receipt. Postage will be refunded for goods damaged in transportation or defective. For other returns a full refund will be given for the book/s returned excluding postage costs. We do recommend that when returning any book/s that they are sent with proof of purchase.|
|On receipt of your returned book/s a credit adjustment will be made on the credit or debit card account used as payment for the original order. Please allow two weeks for the adjustment to be made onto the account.|
For a copy of a book refund request form please click here.
|Thinking of requesting a refund for an ebook?|
|When requesting a refund for an ebook you will need to complete the returns document from the link below and email it to firstname.lastname@example.org|
To find out if your ebook is eligible for return please see below, ebooks can be refunded for the following reasons:|
1. Defective/unable to access|
2. Wrong Item purchased
3. Item purchased by mistake
All refund requests must be received within 14 days of the original purchase. If you purchased the wrong eBook or purchased the eBook by mistake, a refund will only be given if you have not attempted to download the eBook using the link in your email. If not accessed, a full refund will be given for the ebook. If you believe the eBook is defective or you cannot access it via the link in your email, please provide details of the issue(s) faced via the ebook refund request form. We will investigate the issue(s) on a case by case basis, and a refund will be issued if we are unable to rectify them. |
On receipt of your refund request form and confirmation that the ebook has not been accessed a credit adjustment will be made on the credit or debit card account used as payment for the original order. Please allow two weeks for the adjustment to be made onto the account.|
For a copy of an ebook refund request form please click here.
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